Head of Adult Services
Ayer Library, Ayer, MA
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The Ayer Library is seeking a creative, adaptable, and proactive leader for its Adult Services department. We are a small customer-service focused library serving a town of 8,000 people and, following the appointment of a new Library Director in 2018, we are in the process of evaluating how to best serve our community today and in the years to come. If the idea of joining a small group of dedicated staff and volunteers to provide excellent public library service while working to answer a lot of questions about the Library’s future appeals to you, please consider applying for this position!
The Head of Adult Services (HAS) is responsible for public programming, collection development, customer service, and data collection and evaluation for the Library’s Adult Department. The HAS serves on the Library’s leadership team with the Library Director, Assistant Director, and Head of Youth Services.
The Head of Adult Services reports to the Library Director, or the Assistant Director in the Director’s absence.
Essential Duties and Responsibilities
Plan, organize, publicize, and host educational and entertainment programs for adults, and work with others to provide family-friendly programs. Evaluate program popularity and effectiveness.
Oversee and provide circulation, reference, and reader’s advisory services to adult patrons; respond to inquiries in person, by telephone, email, and social media; provide direction, information and instruction in the use of library resources and technology. Assist with other customer service tasks as needed.
Oversee all aspects of the contemporary adult collection; evaluate, recommend, and/or purchase materials in all formats. Maintain the collection through circulation analysis, inventory, weeding, and other current techniques. Assist with cataloging and other technical service tasks as needed.
Provide supervision, coaching, and inspiration to the staff and volunteers of the Library, and monitors progress toward established goals.
Knowledge, Ability, and Skills
This position requires:
Excellent communication skills; the ability to use good judgment, perseverance, and creativity to solve problems; patience, good humor, and the desire to contribute to a thriving public service oriented team.
The ability to work happily and effectively in an environment with frequent interruptions.
Comfort with troubleshooting problems with PCs, WIFI, copiers, printers, and other aspects of library technology.
Working knowledge of the principles, practices, and techniques of library cataloging, classification, collection development, and the provision of library services to adults.
Minimal physical effort is required to perform most duties; some duties require moderate effort such as lifting and carrying up to 35 lbs. The employee is frequently required to stand, walk, sit, speak, hear, use hands to operate equipment, climb, stoop, reach with hands and arms and lift, move, and push equipment. Vision requirements include the ability to read routine documents and use a computer.
- An Associates or Bachelor’s degree from an accredited college or university.
- 2-4 years of customer service experience with adults in a library setting.
- A Master’s degree in Library Science from an ALA-accredited university or in a relatable field.
- 1-3 years of supervisory experience in a library setting.
Full-time. This position requires a minimum of 32 hours per week, including evenings and weekends.
Starting range for this position is $22-23.50/hour, depending upon qualifications. Paid vacation, personal days, and sick leave provided in accordance with the Ayer Library’s Personnel Policy. Health and dental insurance, pension and other benefits available as detailed in the Town of Ayer’s Personnel Policy for non-union employees.
How to Apply
Send a letter of interest and a resume or CV to Tim Silva, Library Director, firstname.lastname@example.org, on or before Monday, September 30th. No phone calls please.
The Ayer Library
26 E. Main Street
Ayer, MA 01432
The Town of Ayer is an Equal Opportunity Employer